Return & Refund policy
In case you are not fully satisfied with your purchase and you need to return it, please be aware of the fact that all items must be returned in the condition that they were received:
- in original packaging
- with all original tags attached
- un-used & unwashed
- without any alterations (in original condition)
Items purchased at a discount will not be returned.
How to exchange/return?
- Inform us by sending an e-mail to firstname.lastname@example.org to get your authorization for returning your item and a specific return address that will fit your needs best. Keep in mind that there's a withdrawal period of 14 days (this period starts on the day on which the customer or a third party designated by him has received the goods).
- After the approval, send your product with the return request to
Jeanne Le Studio
- Keep in mind that you must cover the shipping charges. We do not refund shipping charges, unless the return is due to a mistake on our behalf. We are not responsible for any lost product during the returned shipping so we advice you to use a tracking service at any time.
- The refund will take place only after the returned goods have been received and undergone a quality control check. Jeanne Le Studio will refund all payments received from the customer within 14 days from the day on which it is informed of the customer’s decision to withdraw from the contract. Under the condition that we have already received the goods. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
During the whole return and refund process Jeanne Le Studio is available any time to answer all of your questions at email@example.com
Is there something wrong with your purchased item?
Like a construction fault or so? Please contact firstname.lastname@example.org first with the details.
Your returned item must be sent to the return address
Jeanne Le Studio
The shipping costs are in that case obviously for Jeanne Le Studio. You wille receive a return label via email after our contact.
Discounted items are non-returnable.